Our Services
Who is Eligible

The Balmoral Uniting Community Centre is funded mainly by the Home and Community Care (HACC) program.  The aim of Home and Community Care is to help frail elderly people and those with disabilities live independently in their own homes and to participate in their community.

Are we the right service for you?

While the Balmoral Uniting Community Centre may meet your needs at the moment, this may not always be the case, and will depend on funding constraints, Home and Community Care requirements, and your changing personal needs.  The number of groups which clients can join is also limited as we need to be able to offer our services to anyone who is eligible.  If you are interested in joining further Balmoral Uniting Community Centre groups this will need to be discussed with the Home and Community Care Coordinator.

We may be able to offer you alternate activities which are available, or at some time in the future, we can offer you that or another activity again. If you decide to refuse an offered activity, this will not affect your future access to services.

Assessment for eligibility

The assessment for eligibility is usually completed over the telephone by the Home and Community Care Coordinator after a referral to the centre by a GP, Health Care Worker, or any other concerned person.

If our service to you is reduced, ceased, or changed in any way you will be informed by the Home and Community Care Coordinator with a full explanation.

It is the policy of the centre to take non-Home and Community Care clients into some groups, depending on their needs and current situations.  This will be at the discretion of the Home and Community Care Coordinator and Centre Manager.  If numbers are limited, Home and Community Care clients will be given priority.

Refusal of Service

No person will be penalized by the Centre for refusing support through the Centre activities.  The individual will be reassured verbally, and in writing where possible, that they are welcome to participate in activities at any future time by contacting the Home and Community Care Coordinator.

If you do not wish to accept a particular service that has been offered to you, either on the initial visit or after starting to receive that service, you can decline it. The Home and Community Care Coordinator will discuss the options in more detail with you.

In the situation where the Centre refuses to provide a service to a client (e.g. when the client is already attending three activities and vacancies are limited), the reasons for the refusal will be explained verbally and, where appropriate, in written form to the client.  They will also be informed that they may reapply to receive this service at any time.

The client will be reminded at this time that they have the right to appeal this decision and will be informed of the correct procedure to follow if they choose to do so.

Access to Services

At the initial contact with the Home and Community Care Coordinator you will probably have decided which group you would like to be involved with. Within two to three weeks of commencing your activities, we will speak with you to ensure that you are happy with the program/s. This process will be repeated again in six to eight weeks.  If you are happy with your involvement at this stage, you will be reviewed again in 12 months.

If at any stage you would like to reconsider the groups you are involved with, or your situation changes, or if you have any concerns, please feel free to contact the Home and Community Care Coordinator to discuss the situation.

The number of groups that an individual can join is limited but we are happy to review the situation with you and discuss changes.

Creating a care plan

The Home and Community Care Coordinator will consult with you to design an individual Care Plan.  It is important that you are involved with your own plan to ensure that you get the best possible service delivery outcome.


All your information is treated in a confidential manner.  While relevant information is shared with workers in direct contact with you at our Centre, no information is given to other individuals or services unless you have agreed to this by signing the consent form.  If you are unable to write legibly, your next of kin can complete the form on your behalf, in your presence.

You are able to withdraw your consent at any time.  Such withdrawal will not disadvantage you in any way.

The exception to this is in the case of an emergency when relevant information will be passed on to ambulance officers or the hospital.

How We Look After Your HACC Data

Home and Community Care requires us to provide information about our activities and clients for their national data repository.  This is to enable them to make decisions to provide better services where they are needed.  All information passed onto Home and Community Care is completely anonymous.  No one's full name, address, or any other identifying information is given out.  You can ask to be excluded from the statistics that are given if you want to.  Please remember the more information we give Home and Community Care, the better equipped they will be to make decisions about future services that can help you in the community.

All client records are kept securely in a locked filing cabinet or password-secured computer.  Information stored is restricted to relevant personal information and notes on client care.

You, or, where relevant, your next of kin, advocate, or legal guardian can always request to see your personal file.  While this information is not available to others without your consent, the information concerns you personally and you are entitled to view to it at any time by ringing the Home and Community Care Coordinator on (07)3399 7755 to make an appointment to access your information. The contents of your file are the property of Balmoral Uniting Community Centre and may not be removed from the Centre.

Our Fees

A small fee from $9 to $27 is charged for most of our activities to assist in the running costs of the centre. Without these fees our services would be reduced. If, for any reason you cannot pay these fees, please discuss this with the Home and Community Care (HACC) Coordinator, as we would not want you to miss out on your regular activities because of financial difficulties.

If you are interested in any services we do not provide, we may refer you to other community services that can meet your needs.

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